Privacy Policy – A2Rides LLC

A2Rides LLC ("A2Rides," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our Non-Emergency Medical Transportation (NEMT) services or visit our website at www.a2rides.com.

By providing your mobile phone number and opting in through our website form, you consent to receive SMS text messages from A2Rides LLC. These messages may include trip confirmations, ride reminders, driver updates, arrival notifications, and scheduling changes related to your Medicaid NEMT services. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP.

We may collect: your name, phone number, address, and trip information needed to provide NEMT services; device/usage data when you visit our website; and communication records when you contact us.

We use your information to schedule and provide NEMT transportation services, send SMS notifications about your trips, communicate service updates, and comply with Virginia DMAS Medicaid requirements. We do not share or sell consumer personal information, including mobile phone numbers, to any third party for marketing or lead generation purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

To opt out of SMS messages, reply STOP to any message. For questions about this Privacy Policy or your personal data, contact us at: A2Rides LLC, 17543 Wayside Dr, Dumfries, VA 22026 | Phone: +1 540-424-7055 | Email: oabdi@a2rides.com

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For questions, contact us at oabdi@a2rides.com or visit www.a2rides.com.